Diwa Ace Privacy Policy

At Diwa Ace, protecting your personal information is one of our highest priorities. This Privacy Policy explains what information we collect, how it is used, how we keep it secure, and the rights you have regarding your personal data.

By visiting or using our website and services, you agree to the collection and use of information as described in this Privacy Policy. The data we collect helps us maintain our platform, improve our services, and provide a secure, reliable, and personalized experience for every user.

Interpretation

Certain words and phrases within this Privacy Policy begin with capital letters because they carry specific meanings. These definitions apply regardless of whether the terms appear in singular or plural form.

Definitions

For the purpose of this Privacy Policy, the following definitions apply:

Account

An Account refers to the personal profile created by a user to access various features, services, and functions available on the Diwa Ace platform.

Affiliate

An Affiliate is any company or organization that controls, is controlled by, or operates under the same ownership as another company. Control generally means ownership of at least 50% of voting rights or equivalent authority.

Company

Throughout this Privacy Policy, “Company,” “we,” “our,” and “us” refer to Diwa Ace.

Cookies

Cookies are small text files stored on your computer, smartphone, tablet, or other device. These files help websites remember user preferences, analyze browsing activity, and improve overall website performance.

Country

India.

Device

A Device includes any electronic equipment used to access our website or services, including desktop computers, laptops, smartphones, and tablets.

Personal Data

Personal Data refers to any information that can directly or indirectly identify an individual.

Service

Service refers to the Diwa Ace website and all related products, features, and services provided through the platform.

Service Providers

Service Providers are trusted third-party companies or individuals that assist us with website maintenance, technical support, analytics, communications, and other operational services.

Usage Data

Usage Data consists of information collected automatically while users interact with our website and services.

User

“You” or “User” refers to any individual, organization, or entity accessing or using the Diwa Ace platform.

Information We Collect

Personal Information

When you register or use our services, we may request personal information that allows us to identify you, communicate with you, or provide access to specific platform features.

Usage Information

Whenever you visit Diwa Ace, certain technical information is automatically collected.

This information may include:

• IP address
• Browser type and browser version
• Pages visited
• Date and time of each visit
• Time spent browsing individual pages
• Device identifiers
• Technical and diagnostic information

If you access Diwa Ace using a mobile device, we may also collect:

• Mobile device model
• Operating system
• Mobile device identification number
• Mobile browser information
• Network details
• Performance and diagnostic reports

We may also collect technical information automatically transmitted by your browser whenever you access our website.

Cookies and Tracking Technologies

Diwa Ace uses Cookies and similar tracking technologies to improve website functionality, monitor user activity, and deliver a better browsing experience.

These technologies help us understand how visitors use our website while allowing us to optimize performance and introduce future improvements.

Cookies

Cookies are stored on your device to remember preferences and improve website functionality.

Although you may disable Cookies through your browser settings, doing so could limit access to certain website features.

Web Beacons

Some sections of our website and promotional emails may contain Web Beacons, small electronic files that allow us to measure website traffic, email engagement, and visitor activity.

Types of Cookies We Use

Session Cookies

These temporary Cookies exist only while your browser remains open and are automatically deleted after the session ends.

Persistent Cookies

Persistent Cookies remain stored on your device for a predetermined period, even after you close your browser.

Essential Cookies

These Cookies are required for core website functionality, account authentication, and fraud prevention.

Consent Cookies

Consent Cookies record whether you have accepted our Cookie Policy and privacy notices.

Functional Cookies

These Cookies remember your preferences, including language settings and login information, to deliver a more personalized browsing experience.

How We Use Your Information

The information we collect may be used for various business purposes, including:

• Operating and maintaining the Diwa Ace platform
• Managing user accounts and registrations
• Improving website functionality and performance
• Monitoring user activity and service quality
• Providing customer support
• Sending important service updates and security notifications
• Delivering promotional offers and marketing communications
• Analyzing website traffic and user behavior
• Enhancing the overall user experience

When We Share Your Information

Your personal information may be shared only in the following situations:

Service Providers

We may provide information to trusted third-party companies that assist with analytics, technical services, customer support, or platform operations.

Business Transfers

If Diwa Ace undergoes a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.

Affiliates

Information may be shared with affiliated organizations operating under the same ownership structure, provided they comply with this Privacy Policy.

Business Partners

Trusted partners may receive limited information when necessary to provide promotions, rewards, or additional services.

Public Areas

Information voluntarily shared in public sections of our platform may become visible to other users.

User Permission

We may share your information for other purposes only after receiving your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Your information may be retained to:

• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Protect platform integrity

Usage Data is generally stored for shorter periods unless it is needed to improve website security or system performance.

International Data Transfers

Your information may be processed at our offices or by authorized service providers located in different regions or countries.

By using Diwa Ace and submitting your information, you consent to these transfers.

We take reasonable administrative, technical, and organizational measures to ensure your data remains secure throughout the transfer process.

Your Right to Delete Personal Information

Users may request the deletion of their personal information at any time. Registered users can update, modify, or remove certain account details through their account settings. You may also contact us directly if you wish to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information

Please note that certain records may be retained where required by applicable laws or regulatory obligations.

Disclosure of Personal Information

Business Changes

Should Diwa Ace be involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. Users will be notified before any such transfer takes effect.

Legal Obligations

We may disclose your information when required by law or in response to valid legal requests from government authorities.

Other Legal Reasons

Your information may also be disclosed when necessary to:

• Comply with applicable laws
• Protect our legal rights and property
• Investigate fraudulent or unauthorized activities
• Protect the safety of users and the public
• Reduce legal risks and liabilities

Data Security

We apply reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

While we continuously work to strengthen our security systems, no internet-based transmission or electronic storage method can be guaranteed to be completely secure.

Children’s Privacy

Diwa Ace does not intentionally collect personal information from children under the age of 13.

If a parent or legal guardian believes that a child has provided personal information through our website, they should contact us immediately so the information can be removed.

Where required by law, parental consent may be requested before processing a child’s personal information.

Third-Party Websites

Our website may contain links to external websites operated by independent third parties.

Because these websites operate separately from Diwa Ace, we recommend reviewing their individual Privacy Policies before submitting any personal information.

We are not responsible for the content, privacy practices, or security policies of third-party websites.

Changes to This Privacy Policy

Diwa Ace may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.

Whenever significant updates are made, the revised version will be published on this page. In certain situations, we may also notify users through email or website announcements before the changes become effective.

We encourage you to review this page regularly to stay informed about how your personal information is collected, used, and protected.